This article explains how HR Administrators should work with their IT or security teams to ensure SimplyMerit emails are reliably delivered by properly whitelisting required senders and infrastructure.
Why Whitelisting Is Required
SimplyMerit sends business-critical emails throughout the compensation cycle, including:
Manager and delegate invitation emails
Approval and workflow notifications
Password reset emails
If these messages are blocked or quarantined by corporate email security systems, users may be unable to access SimplyMerit or complete required tasks on time.
Proper whitelisting ensures consistent email delivery and prevents avoidable access issues.
Email Addresses and Domains to Whitelist
Ask your IT or security team to whitelist the following:
The entire domain @simplymerit.com
Whitelisting both the individual sender address and the domain helps prevent filtering rules from blocking messages at different stages of email processing.
IP Address to Whitelist
Additionally, SimplyMerit sends emails from a dedicated IP address:
168.245.74.201
If your organization uses IP-based allowlisting (or your email gateway benefits from it), add 168.245.74.201 to your whitelist.
Common Email Security Systems to Check
Depending on your environment, email blocking may occur at multiple layers, including:
Secure email gateways (e.g., Proofpoint, Mimecast, Barracuda)
Microsoft 365 or Google Workspace security policies
Enterprise spam and phishing protection tools
User-level quarantine rules
Whitelisting may need to be configured at multiple layers to be fully effective.
Verifying Successful Whitelisting
After whitelisting is complete:
Ask IT to confirm that messages from support@simplymerit.com are not being blocked or quarantined
Send a test invitation or notification email from SimplyMerit
Confirm that recipients receive the email in their inbox (not spam or quarantine)
Users should also check their personal spam folders and corporate quarantine portals if emails are missing.
If Emails Are Still Not Being Delivered
If delivery issues persist:
Confirm the sender address, domain, and IP are entered correctly
Check for conflicting mail flow or transport rules
Review security logs for rejected messages
Coordinate with your email security vendor if necessary
Summary
Whitelisting support@simplymerit.com, @simplymerit.com, and the dedicated sending IP 168.245.74.201 helps ensure managers and delegates receive invitations, notifications, and password resets reliably throughout the compensation cycle.
→ Next : Admins Getting Started Part 4 - Configuring Single Sign-On (SSO) for SimplyMerit
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